Dr. Tim Owings is the preeminent authority for care-centric client engagement in the service-oriented industries of finance, accounting, law, insurance, and human resource management.


 Tim’s Top Posts

Write that Note

Not long ago, Kathie and I found a handwritten “thank you” note in our mailbox written by close friends. They both come from an older generation that learned from their parents the social graces that included writing notes. In a stack of 8-10 pieces of boring mail, I opened that note first! Such is the power of a handwritten, personal note. Are you in the habit of writing notes to your clients?   Read More

Staring Mortality in the Face

Some months back, as I was about to leave the house for a 30-minute drive to a church where I was the guest minister, the name of an elderly client appeared on my phone. Not only are these folks clients, but they have been dear friends of mine for over 25 years.  Read More

Sibling Conflict, Part II

So, what can we do to bring healing to sibling conflict? First, accountability is a must. As Michelle and I talked more, I learned that her sister was not giving Michelle a regular summary of her mother’s income and expenses.  Secrecy creates mistrust and fuels misunderstanding which ultimately leads to conflict. Most conflict can be managed or avoided when siblings choose to be open with each other.  Read More

Sibling Conflict

Just before Christmas, a couple came to see me wrestling with an issue facing many adult children. “Michelle’s sister is responsible for her mother’s affairs,” her husband Bob reported. I quickly saw a furrowed brow on the wife and an edge to her husband’s normally smooth voice. The husband continued: “I know she has ‘borrowed’ $50,000 from Michelle’s mom – money her mother will probably never see again  Read More

The Happiness Factor

Forbes, Trip Advisor, the United Nations, and other entities rate countries annually on the “happiness” factor. Costa Rica, Norway, Denmark, Vietnam, and Canada all rate rather high. The United States is somewhere in the mid-20s or lower. This year, ask strangers, friends, and family the question: “Are you happy?” and see what you learn.  Read More

Managing Emotions

Before I answered her call, I recognized the number and knew with pinpoint precision the nature of our conversation. “What are we going to do?” she asked. With remarkable calm, I responded, “What are we going to do about what?” As predicted, the markets were down several hundred points and, laden with emotion, she was convinced I—or we—had to do “something.” Expected? Of course! Unusual? Not really.  Read More


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Crafting a Life Story

testimonialtitleA clarion call to lead with purpose, Cadence of Care offers a wise and practical guide to deepening and enriching client relationships.
-Robert B. Seaberg, Ph.D. Intersect Consulting, LLC

Tim Owings understands what all the great ones know. People who trust you are far more important than all the product knowledge in the world.
-Don Connelly
Don Connelly Associates
The concepts Tim Owings shares in his book provide a comprehensive blueprint to integrate into practice.
-Marc D. Miller, Ph.D., Dean of the School of Business, Henderson State University