Dr. Tim Owings is the preeminent authority for care-centric client engagement in the service-oriented industries of finance, accounting, law, insurance, and human resource management.
Tim’s Top Posts
When the Music Stops
The unthinkable has happened yet again. Last Sunday evening, a joyous crowd of music lovers was assaulted by a madman firing an automatic weapon from a room on the 32nd floor of Las Vegas’ Mandalay Bay hotel. As of this morning, 59 are dead and more than 500 injured. Everyone at that concert and millions more will never experience life going forward quite the way it was when the music stopped. Read More
Many years ago, I sat with a man whose cagey demeanor told me there was something “back there” that haunted him. In all candor, all of us have moments in our past which we have put in a lock box because they are too painful, too raw to take out and revisit. With gentle nudging, I let him know I was safe. He could tell me anything in confidence, and I would, without judgment, listen and offer support. Read More
A good friend who is also Dean of School of Business at Henderson State University recommended I read Sheena Iyengar’s fascinating book, The Art of Choosing. In the book, Dr. Iyengar, S.T. Lee Professor in the Management Division of Columbia University’s Business School explores how choosing and choice function both in our lives and various cultures both domestically and globally. Read More
Several years ago, I was in conversation with an older clergyman who had served the same church for over 25 years. In the course of that conversation, I asked my friend, “How have you sustained a ministry at one church for those many years?” Without hesitation, he answered: “I’ve always had some project, some new ministry venture, some personal goal that I was looking forward to accomplishing. Read More
I have come to learn in the last two weeks what feeling vulnerable is all about. But I will get to that later. Brene Brown, both in her writing and speaking, has revealed how powerful vulnerability can be in bonding our lives to others. Her TED Talk, “The Power of Vulnerability” is a must watch for anyone who values meaningful relationships at both the personal and professional levels. This state of existence can be threatening; it can also be empowering. Read More