Dr. Tim Owings is the preeminent authority for care-centric client engagement in the service-oriented industries of finance, accounting, law, insurance, and human resource management.


 Tim’s Top Posts

The Happiness Factor

Forbes, Trip Advisor, the United Nations, and other entities rate countries annually on the “happiness” factor. Costa Rica, Norway, Denmark, Vietnam, and Canada all rate rather high. The United States is somewhere in the mid-20s or lower. This year, ask strangers, friends, and family the question: “Are you happy?” and see what you learn.  Read More

Managing Emotions

Before I answered her call, I recognized the number and knew with pinpoint precision the nature of our conversation. “What are we going to do?” she asked. With remarkable calm, I responded, “What are we going to do about what?” As predicted, the markets were down several hundred points and, laden with emotion, she was convinced I—or we—had to do “something.” Expected? Of course! Unusual? Not really.  Read More

A Difficult Time of Year

The holiday season is upon us. Thanksgiving is past; Hanukkah and Christmas are here with a speed that defies readiness. With the coming of the seasons’ festivities, we are nourished by good words like family, cheer, love, joy, festivity, lights, decorations, and food. For some, however, these are tough days. Many people struggle through the holiday. For those who suffer from depression, this time of year can be lethal.  Read More

The Power of Admitting a Mistake

Kathie and I are fortunate in many ways. The most obvious is our three adult children and the lives both personal and professional they have crafted for themselves. One of those blessings is the fact I receive some of my very best reading recommendations from them. Such was the case a few weeks ago when Justin placed in my hands Mistakes Were Made (but not by me) by authors Carol Tavris and Elliot Aronson.  Read More

What Faces Reveal

Advisors who learn to read faces have an edge on the rest of us. They notice the upturned cheek or the downward glance, the twinkle in the eye and the slight nod of the jaw, the raised eyebrow, and the confused posture. Faces often convey more than words—far more!  Read More

The Comfort Level Meter

Here’s a test. Scan your file marked “New People Met” and bring to recent memory two or three names, faces, or circumstances when you met someone for the first time. What do you remember about that encounter? What was your first impression? What do you think your first impression was to each of those individuals? Did you glimpse a smile? Was the handshake weak, firm, harsh? What kind of space did you sense the other person needed between the two of you?  Read More


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Crafting a Life Story

testimonialtitleA clarion call to lead with purpose, Cadence of Care offers a wise and practical guide to deepening and enriching client relationships.
-Robert B. Seaberg, Ph.D. Intersect Consulting, LLC

Tim Owings understands what all the great ones know. People who trust you are far more important than all the product knowledge in the world.
-Don Connelly
Don Connelly Associates
The concepts Tim Owings shares in his book provide a comprehensive blueprint to integrate into practice.
-Marc D. Miller, Ph.D., Dean of the School of Business, Henderson State University