What Faces Reveal

When she sat in my office, I could not stop translating her face. The raised eyebrow was saying one thing but the upturned, impish mouth another. What I first sensed was a tough conversation soon turned in to one of the most delightful visits of the day. How do you translate faces? What tools come to mind when deconstructing a frown, a smile, a grimace, even a yawn? Facial recognition software is no longer the …

The Comfort Level Meter

Here’s a test. Scan your file marked “New People Met” and bring to recent memory two or three names, faces, or circumstances when you met someone for the first time. What do you remember about that encounter? What was your first impression? What do you think your first impression was to each of those individuals? Did you glimpse a smile? Was the handshake weak, firm, harsh? What kind of space did you sense the other …

When the Music Stops

The unthinkable has happened yet again. Two weeks ago, on a clear Sunday evening, a joyous crowd of music lovers was assaulted by a madman firing an automatic weapon from a room on the 32nd floor of Las Vegas’ Mandalay Bay hotel. As of this morning, 59 are dead and more than 500 injured. Everyone at that concert and millions more will never experience life going forward quite the way it was when the music …