by Tim Owings | Mar 24, 2024 | Tim's YouTube Channel
At some point, we all find ourselves managing some level of conflict with other people, including our clients. Here are three effective communication tools for navigating difficult moments that will validate your client’s trust in you. ...
by Tim Owings | Mar 18, 2024 | Blog, Featured
“The older I get,” wrote television legend Fred Rogers, “the more convinced I am that the space between people who are trying their best to understand each other is hallowed ground.” I did not grow up in Mr. Rogers’ Neighborhood, but in a way, I vicariously went there...
by Tim Owings | Mar 11, 2024 | Tim's YouTube Channel
A pressing issue we face as professionals is aligning what we guide people to do with what we have done ourselves. How do we ensure we are walking the talk? ...
by Tim Owings | Mar 4, 2024 | Blog, Featured
Noise is a tenured resident in our modern lives. Whether it’s the whirl of a tumbling dryer, the muted voices of sportscasters calling a game, the hum of an automobile’s engine, or the buzz of the florescent fixtures in our offices, all manner of noise is with us and...
by Tim Owings | Feb 26, 2024 | Tim's YouTube Channel
All of us have experienced moments where someone asks for help we cannot give. It’s uncomfortable and frustrating. How can we reframe these situations to give the best possible support? ...
Dr. Tim Owings is the preeminent authority for care-centric client engagement in the service-oriented industries of finance, accounting, law, insurance, and human resource management.